Front Office Staff
Location: Keystone Urgent Care, Catherine Street
Schedule: 36 hours/week | Open 7 days/week | Closed Thanksgiving & Christmas
Join our fast-paced, mission-driven team at Keystone Urgent Care. As a Front Office Staff employee, you’ll be the first point of contact for patients, helping to create a welcoming, efficient, and supportive environment for everyone who walks through our doors. This role plays a critical part in ensuring smooth clinic operations and a positive patient experience.
Essential Functions:
- Greet and check in patients in a timely, courteous manner
- Verify insurance and collect copays during check-in and check-out processes
- Ensure completion of required patient forms and documentation
- Answer incoming calls, route messages, and assist with scheduling as needed
- Provide accurate information and outstanding customer service to patients and visitors
- Support clinical staff with general administrative and communication tasks
- Maintain confidentiality in accordance with HIPAA regulations
- Flexibly assist with front office duties as assigned in a fast-paced urgent care environment
Qualifications
Minimum Education:
- High School Diploma or GED required
Preferred Experience:
- 1+ year experience in a medical office or front desk setting preferred
Additional Skills:
- Strong communication and interpersonal skills
- Ability to multitask in a busy environment
- Bilingual (Spanish) a plus
- Familiarity with electronic health records (EHR) is a plus
Why Keystone Health?
At Keystone, we are committed to providing quality care to everyone—especially the medically underserved. As part of our team, you’ll contribute to a greater mission while working in a supportive, inclusive environment.
Apply today and help us improve the health and well-being of our community.
Keystone Health is a Federally Qualified Health Center with offices in Chambersburg, PA
Equal Opportunity Employer
We provide opportunities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, marital status or any other characteristic protected by law.
