We’re committed to providing quality dental care to all our patients. To help us serve you better, we’ve updated our appointment policy. Please take a moment to review the guidelines below:
Missed or Late-Cancelled Appointments
If you miss an appointment or cancel with less than 24 hours’ notice, it may affect your ability to schedule future visits in advance.
New Patients
- First Missed or Late-Cancelled Appointment: You’ll be placed on a waitlist for emergency appointments. We’ll offer you a future appointment as openings become available.
- Second Missed or Late-Cancelled Appointment: You’ll be moved to Same-Day Scheduling, which means you can only book appointments for the current or next day.
Patients Referred from Other Keystone Services
- Same policy as new patients:
- First Missed or Late Cancelled Appointment: Waitlist for emergency appointments.
- Second Missed or Late Canceeled Appointment: Shift to Same-Day Scheduling.
Established Dental Patients
- First Missed or Late Cancelled Appointment: You’ll receive a letter explaining our attendance policy and a reminder that a second missed appointment will result in scheduling changes.
- Second Missed or Late Cancelled Appointment: You’ll be placed on Same-Day Scheduling.
- Returning to Regular Scheduling: You’ll need to attend two scheduled appointments in a row, on time.
Exceptions & Appeals
We understand that emergencies happen. If you miss an appointment due to a serious situation (like hospitalization or a family emergency), you may request an exception. Appeals will be reviewed by our Dental Department Director or their designee.
