Office Hours
Monday- Friday 7 am- 6 pm.
Emergencies When the Office Is Closed – If you have a life-threatening emergency, immediately call 911 or go to the hospital emergency room. For any medical issue that is not life-threatening, call 709-7930 and our answering service will have a provider call you.
Appointments
Call 709-7930 to make appointments. Whenever possible we will make the appointment with your chosen provider. However, there may be times when he or she is not available at the time you would like your appointment. In that case, you will be scheduled with a member of your provider’s team.
Please arrive 15 minutes before your scheduled appointment to allow time for check-in, where we make sure our information about you is correct. If you are a new patient, please arrive 30 minutes prior to your scheduled appointment. We will do our best to be on time and appreciate your understanding when emergencies happen that put us behind schedule. If you arrive late, you will need to reschedule your appointment.
Cancellation of Appointments
If you can’t keep your appointment, please call 709-7930 and then press option 1 to let us know. We ask that you cancel at least 24 hours before your appointment, if possible, so that we can give another patient that time.
Prescription Refills – Please call 709-7930 a few days before your prescription runs out. Because other patients are also asking for refills, we need at least 2 business days to get your prescription ready. Please note that prescriptions cannot be refilled during the weekend.
Lab and Test Results
At your appointment, your nurse or provider will tell you how to get your lab results.
Medical Records
The information in your record is confidential and will not be given out without your written permission. If you want your records given out, please come to the office or mail your request telling us where the records should be sent. There may be a charge for this service.
Return of Telephone Calls
Because our providers have a full-schedule of patients to see each day, they may not be able to return your call until the end of the day or a nurse may return your call on their behalf.
Payment for Services – Services are available to everyone. We participate with most insurances and accept Medical Assistance (UPMC for You and Aetna Better Health programs)and Medicare. We have a sliding fee scale for those who qualify, and we will work with patients to set up a payment plan if necessary. Your co-pay (if you have health insurance) or payment (if you do not have health insurance) is due at the time of service unless other arrangements have been made.
Billing Questions
Call our Billing Office at 709-7922 Monday through Friday from 8:00 am to 5:00 pm if you have a question about your bill. Or, click here to visit our financial services website for more information.
Complaints, Suggestions, or Comments
We welcome your concerns, suggestions, and comments so we can continue to make our services better. Please talk to any of our staff if you have a concern or comment. If your concerns remain unanswered, you have the right to notify the Joint Commission on Accreditation of Healthcare Organizations at www.jointcommission.org or by calling 1-800-994-6610.
