Coronavirus (COVID-19) Information and Operational Updates within our Practices and ProgramsCoronavirus (COVID-19) Information
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Coronavirus (COVID-19) Information

The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

The virus that causes COVID-19 seems to be spreading easily and sustainably in the community (“community spread”). Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

Operational Updates within Keystone’s Practices and Programs

Keystone Dental Care:  We are providing emergency and urgent care on a limited basis. Patients experiencing a dental emergency, such as severe pain or swelling, should call 717-709-7940. Due to new Department of Health precaution guidelines released on March 26, 2020, we are no longer able to provide non-urgent patient care at any of the Keystone Dental Care locations. We will inform you when this changes. (Effective April 7, 2020)

Keystone Urgent Care: hours will change to 8 am- 6 pm, daily. (Effective March 23, 2020)

Keystone Pediatrics- Chambersburg: hours change to 8 am- 5 pm Monday- Friday (this includes the Pediatric Walk In Program), and 8 am- noon on Saturdays. (Effective March 23, 2020)

Keystone Pediatrics- Waynesboro: Keystone Pediatrics- Waynesboro: Keystone Pediatrics- Waynesboro: Week of 5/25/20- Closed Thursday (5/28). Please call the Chambersburg location for appointments and to be seen (717) 709-7950 (effective 5/25/20)

Keystone Community Health Services: (111 Chambers Hill Drive, Suite 102) is not accepting walk-in patients at this time, and is open for family planning/STD testing and treatment appointments on Tuesdays, Thursdays and Friday mornings. Please call the office at (717) 709-7909 to schedule an appointment. (Effective April 1, 2020)

Keystone Infectious Disease: Open for appointments only on Mondays (all day), Wednesdays (all day), and Fridays from 8 am- noon.

Keystone Pharmacy: Storefront is open – curbside pick-up is available.  Click here for information on curbside pickup.  (Effective May 26, 2020)

-The following practices are now providing telemedicine services. Please call the office to determine if telemedicine is an option for you:

  • Keystone Behavioral Health- call (717) 709-7930  (effective March 31, 2020)
  • Keystone Family Medicine- call (717) 709-7999 (effective April 1, 2020)
  • Keystone Women’s Care- call (717) 709-7990 (Effective April 2, 2020)
  • Keystone Infectious Diseases- call (717) 709-7909 (Effective April, 6, 2020)
  • Keystone Internal Medicine- call (717) 709-7970 (Effective April 8, 2020)
  • Keystone Pediatrics- Chambersburg call (717) 709-7950 (Effective, April 10, 2020)
  • Keystone Pediatrics- Waynesboro call (717) 387-8060 (Effective, April 10, 2020)
  • Keystone Pediatric Developmental Center- call (717) 709-7997 (Effective April 20, 2020)

We ask that patients bring no more than ONE visitor with them to an appointment within any of our practices.

These changes are temporary and are effective until further notice.

What are the symptoms of COVID-19?

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell
  • Diarrhea

This list is not all possible symptoms. Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhea.

When to seek emergency medical attention

Look for emergency warning signs* for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

*This list is not all possible symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you.

Call 911 or call ahead to your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19.

How can I protect myself and others?

The best prevention for COVID-19, the flu and colds, is to practice proper handwashing and respiratory etiquette. Help stop the spread of viruses by:

  • Wash your hands with soap and water for at least 20 seconds and avoid touching your eyes, nose and mouth with unwashed hands. Use an alcohol-based hand sanitizer if soap and water are not available.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
  • Clean surfaces frequently, including countertops, light switches, cell phones and other frequently touched items.
  • If you are sick, stay home and avoid contact with others.

If you are experiencing respiratory symptoms (cough, shortness of breath, fever) and believe you may have been exposed to someone with COVID-19 (coronavirus), please call our office before arriving for care (including coming to our screening tents located at 111 Chambers Hill Drive and 830 Fifth Avenue, Chambersburg). By calling ahead, we can take appropriate measures to limit your exposure to other patients and take you to an exam room immediately upon your arrival. You can call your doctor’s office directly, or dial (717) 709-7900 and select option 1 for a list of all of our practices. Thank you for your help in limiting the spread of COVID-19!

What is Keystone Health doing to prepare?

We are actively monitoring the situation, and we have deployed a COVID-19 readiness team that meets daily to assess the situation. Our practices are prepared to respond when necessary. Everyone is encouraged to do their part by practicing good hand hygiene and good respiratory hygiene (sneeze and cough into your elbow, not your hands), as well as good cleaning disinfection processes.

We have begun to screen patients for COVID-19 in outdoor tents placed in two locations: 111 Chambers Hill Drive and 830 Fifth Avenue, both in Chambersburg. Patients will be asked a series of questions including those related to presence of respiratory symptoms and fever. If a patient has screened positive for these questions, they will immediately be ushered to an exam room inside the building, away from any other patients and staff, evaluated for their clinical condition, and if necessary will be offered testing for COVID-19, and appropriate treatment for their symptoms.

The COVID-19 screening tent located at 111 Chambers Hill Drive will serve all patients visiting Keystone Urgent Care. All patients of Keystone Urgent Care are instructed to visit the screening tent prior to entering the building. After the short screening portion is completed, patients will either be instructed to use a separate entrance if respiratory symptoms are present, or to go to the normal Urgent Care entrance if no respiratory symptoms are present. The remaining practices located at 111 Chambers Hill Drive  (Keystone Community Health Services/Infectious Diseases) will limit seeing patients to those with scheduled, routine appointments until otherwise noted.

The COVID-19 screening tent located at 830 Fifth Avenue will serve all patients visiting Keystone Pediatrics. All patients of Keystone Pediatrics are instructed to visit the tent for screening prior to entering the building. After the short screening portion is completed, patients will either be instructed to use a separate entrance if respiratory symptoms are present, or to go to the normal Pediatrics entrance if no respiratory symptoms are present.  The remaining practices located at 830 Fifth Avenue (Keystone Pharmacy, Keystone Women’s Care and Keystone Internal Medicine) will limit seeing patients to those with scheduled, routine appointments until otherwise noted and should enter the building as usual.

The purpose of the outdoor screening tents is to quickly and efficiently identify patients with respiratory symptoms and get them to the appropriate location for appropriate testing and treatment as quickly as possible, thus decreasing the potential exposure to other patients and staff.

We have also placed signs at the entrances of all of our practices, asking patients to immediately tell our staff if they have come in contact with someone known to have tested positive and are experiencing symptoms to promptly wear a mask. We have introduced similar messages into our online scheduling and appointment reminders. In addition, we have placed an alert and information on our main website.

We are also requiring all staff and patients wear a mask, and are screening our employees for symptoms and checking their temperature before the beginning of each shift and in the middle of each shift.

We also ask that patients bring no more than ONE visitor with them to an appointment within any of our practices.

We will continue to evolve our plan as we monitor the situation.

Donations Needed

We have received many messages from community members asking how they can help. We greatly appreciate everyone’s generosity and willingness to contribute! Here is a list of supplies we currently need at Keystone and would greatly appreciate any donations.

Face shields
N95 masks
Isolation gowns
Gloves (even expired gloves)
Alcohol prep pads

Many people have also asked about sewing masks for us. While we are not currently using cloth masks, we will accept cloth mask donations in case we run out of our current supply. Here are our requests for homemade masks:

1. Form fitting at the top over the bridge of the nose, made with items such as a pipe cleaner, twist tie, etc.
2. Leave a piece of the mask unsewn at the bottom for the insertion of a filter
3. Adult and pediatric sizes are appreciated

Here is a video which shows how these masks can be made: Click here for YouTube video

In addition to N95 masks, we are also accepting the following types: surgical N95, N99, N100, R95, P95, P99 and P100.

We are accepting donations at our screening tent located at 111 Chambers Hill Drive, Chambersburg. Thank you so much to our generous community members! We appreciate you!

What are the COVID-19 Testing Options?

  • Testing will be performed by Quest Diagnostics, a national clinical laboratory, at a charge of $67.
  • Under special circumstances a point of care test will be performed by Keystone Health at a charge of $ 70.

Stay informed

The CDC and Pa. Department of Health are the best resources for up-to-date information regarding COVID-19. For the latest updates visit the CDC Coronavirus webpage and the Pa. Department of Health webpage.